At TMEDIA, your satisfaction is our top priority. If for any reason you’re not completely satisfied with your purchase, we’re here to help. Please review our return policy below for details on how to return your items.
Return Policy
Eligibility for Returns
- Items must be returned within 15 days from the date of purchase.
- Products must be in their original packaging and in unused condition, with all original components and accessories included.
- Proof of purchase (such as a receipt or order confirmation) is required for all returns.
Non-Returnable Items
- Certain items are not eligible for return, including:
- Products that have been used or modified.
- Digital products or services (e.g., software licenses).
- Clearance or final sale items.
- Certain items are not eligible for return, including:
Damaged or Defective Products
- If you received a damaged or defective item, please contact our customer service team immediately. We will arrange a replacement or issue a refund, depending on availability.
- You must report any defects or damage within 15 days of receiving the product.
Return Process
Request a Return
- To initiate a return, contact our support team at support@cccamoffer.com or WhatsApp +447453605724 Provide your order number and the reason for the return.
Return Shipping
- Once your return is approved, you will receive instructions on how to ship the item back to us. Return shipping costs are the responsibility of the customer, unless the item is defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance for your return. We are not responsible for items lost in transit.
Processing Your Return
- Once we receive your returned item, it will be inspected. If the return is approved, we will process your refund within 5 business days.
- Refunds will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to appear in your account.
Exchanges
If you would like to exchange your item for a different product, please follow the return process above and place a new order for the desired item. Exchanges are subject to product availability.
Contact Us
If you have any questions about our return policy, please feel free to contact us:
- Email: support@cccamoffer.com
- WhatsApp:+447453605724
