At TMEDIA, we are committed to providing you with high-quality products that are built to last. To ensure your peace of mind, we offer a comprehensive warranty and repair service for all our satellite receivers.
Warranty Policy
Standard Warranty
- All TMEDIA products come with a standard 2-year warranty from the date of purchase. This warranty covers manufacturing defects and hardware malfunctions under normal use.
- Proof of purchase (receipt or order confirmation) is required to claim warranty service.
What’s Covered
- Defects in materials or workmanship.
- Malfunctioning hardware components.
- Replacement of faulty parts.
What’s Not Covered
- Damage caused by misuse, accidents, or unauthorized modifications.
- Wear and tear from normal use.
- Any damage resulting from improper installation or operation outside the specified guidelines.
Extended Warranty
- TMEDIA also offers an extended warranty option for additional coverage beyond the standard warranty period. Contact our support team to learn more about purchasing extended warranty plans.
Repairs Service
Requesting a Repair
- If your TMEDIA product requires repair, please contact our support team at support@cccamoffer.com or WatsApp +447453605724 to initiate a repair request. Be sure to provide your order number and a detailed description of the issue.
- Our team will assess whether the repair is covered under warranty and guide you through the next steps.
Repair Costs
- If the product is within the warranty period and the issue is covered by the warranty, repairs will be free of charge.
- For repairs outside of the warranty or for damages not covered by the warranty, we will provide an estimate of the repair costs, including labor and parts, before proceeding.
Shipping for Repairs
- You are responsible for shipping the product to our repair center. We recommend using a trackable shipping method to ensure safe delivery.
- For warranty-covered repairs, TMEDIA will cover the cost of return shipping. For out-of-warranty repairs, shipping costs will be added to your repair invoice.
Repair Time
- Repairs typically take between 10 to 20 business days, depending on the complexity of the issue and availability of parts. We will keep you updated throughout the repair process.
Replacement Policy
If a product cannot be repaired under warranty, TMEDIA will provide a replacement unit. If the same model is not available, we will offer a similar product of equal or greater value.
Contact Us
For any warranty or repair inquiries, please reach out to our support team:
- Email: support@cccamoffer.com
- WhatsApp: +447453605724
